Questions to ask before switching providers

Ask before you sign

Every one of these has a clear answer. If a provider will not give you one in writing, treat that as information too.

• What is the total monthly cost including fees and taxes?
• What is the price after the promotional period ends?
• Is there a contract, and what does it cost to leave early?
• Are installation, activation, or equipment fees included?
• When exactly does service start?

Ask about leaving your current provider

Overlapping service is the most common cause of a surprise double bill. Line up the end date of the old service with the start date of the new one, leaving a day or two of overlap if you cannot afford a gap.

• Do I owe an early termination fee?
• What equipment must be returned, and by when?
• Will I get a final or prorated bill?

Keep a record

Save confirmation numbers, order emails, and the name of anyone you spoke with. It takes a minute and settles most billing disputes immediately.